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UMG Stores Support responds to the Signed CDs


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tylertremallose
17 hours ago, Zilla said:

Well I see both sides. Technically they delivered a signed booklet so they are clear on their end, but it's just disappointing to see the signatures that are coming out of this. We go from "xoxo Joanne" to "Lady Gaga" to just L or Z or whatever. No offense but make it look like you tried, hand cramp or no hand cramp. I know she has to sign a lot, but I'd rather wait a few more months for a "good" signature with pacing herself than something like this. I would be cool with LG. 

I just wish they would see like how messed up that is, but they really don't owe us anything if they delivered a signed CD. It's shitty but I think I learned my lesson when ordering these kind of things now, I probably won't. 

Let us know if you get any updates, and what they are doing going forward. 

Who got the signed booklet? No one got a signed booklet from what I'm aware? 
So they are still in the fault on originally listing and selling a "signed booklet" and didnt deliver. 

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TimisaMonster
1 minute ago, tylertremallose said:

I also messaged them on twitter, explained how i wasnt happy with just the "L" and that I had originally paid for a booklet and not an art card.

they responded 

"The booklets ship separate. Sorry about the confusion!" 

Um what? lol

Ummm...so we were only supposed to get the CD...and LATER a signed booklet? 

So why are these art cards being sent out? 

Wtf is happening? :saladga:

Stream my new single, 💜"Heartbeat"💜, on Spotify!
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BloodyM
3 minutes ago, tylertremallose said:

I emailed them back about this and they didnt refund except got a  "we can guarantee this was signed by the artist" copy and paste email. 

Strange. The French store gave me a full refund with no problem what so ever. The product I bought was the Vinyl. It could be that I got a refund because they promoted it as a 'signed vinyl' and at the end of the day it wasn't. 

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BloodyM
2 minutes ago, tylertremallose said:

Who got the signed booklet? No one got a signed booklet from what I'm aware? 
So they are still in the fault on originally listing and selling a "signed booklet" and didnt deliver. 

I agree! At the french store they sold 'signed vinyl', it even says it on the invoice but I received a signed art card instead. 

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Glamourpuss
3 minutes ago, tylertremallose said:

I also messaged them on twitter, explained how i wasnt happy with just the "L" and that I had originally paid for a booklet and not an art card.

they responded 

"The booklets ship separate. Sorry about the confusion!" 

Um what? lol

 

1 minute ago, TimisaMonster said:

Ummm...so we were only supposed to get the CD...and LATER a signed booklet? 

So why are these art cards being sent out? 

Wtf is happening? :saladga:

I'm assuming somebody just replied with a generic response that they are used to giving and they don't have a clue what's going on with this specific situation. Everybody else who has asked about the booklets has been told it's an artcard. 

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HausOfMark
17 minutes ago, Glamourpuss said:

 

I'm assuming somebody just replied with a generic response that they are used to giving and they don't have a clue what's going on with this specific situation. Everybody else who has asked about the booklets has been told it's an artcard. 

it doesnt even say booklet on her website, it says just a signed album cover. 

-Mark
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Suuus

I feel so sad about yall getting sloppy autographs but im sure gaga didnt mean for this to happen and i hope we will find out what happend and i hope that yall can get a refund or a decent autograph good evening or afternoon or day depending on were yall live peace out

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TimisaMonster
5 minutes ago, HausOfMark said:

it doesnt even say booklet on her website, it says just a signed album cover. 

When you receive the invoice, it says 1 CD and 1 signed booklet tho...

Stream my new single, 💜"Heartbeat"💜, on Spotify!
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Ack1234
4 minutes ago, HausOfMark said:

it doesnt even say booklet on her website, it says just a signed album cover. 

Ye just checked in the black box it states signed album cover but didn’t at the bottom says art card ??

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LateToCult

Getting a refund AND keeping the cd because I told them it never arrived in the mail. Scamming the scammers.

E003-DF1-B-EBC6-47-D0-AD79-036-D0-F6-E86

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MessyTop

The roll out of the merch this era has been a mess. Covid or not they need to get it together. I know is not Gaga’s fault is the store, but sister needs to put her foot down regarding signed items. 

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KillerMonster
16 minutes ago, MessyTop said:

The roll out of the merch this era has been a mess. Covid or not they need to get it together. I know is not Gaga’s fault is the store, but sister needs to put her foot down regarding signed items. 

The “pillow” is a complete joke :toofunny:

Don’t play with me, it just hurts me.
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Gagz
29 minutes ago, HausOfMark said:

it doesnt even say booklet on her website, it says just a signed album cover. 

The original US listing said signed booklet, and my invoice says “signed CD booklet.”

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Modern Ecstasy2

****. So I was just reading through the FAQ’s on the official store, and it says: 

“If you wish to return an item received within a bundle for a refund, you must return the full bundle. Partial refunds will not be provided for items within a bundle unless there is verified damage to that item.”

So - when they say ‘bundle’, are they referring to any time you order multiple items at once?  Because if I can’t return this stupid ugly thing they are calling a ‘pillow’ because I ordered it along with several other items, I am going to leave my body.

“Delete this thread that person is not Gaga he is a hot blonde twink”
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Just now, Modern Ecstasy2 said:

****. So I was just reading through the FAQ’s on the official store, and it says: 

“If you wish to return an item received within a bundle for a refund, you must return the full bundle. Partial refunds will not be provided for items within a bundle unless there is verified damage to that item.”

So - when they say ‘bundle’, are they referring to any time you order multiple items at once?  Because if I can’t return this stupid ugly thing they are calling a ‘pillow’ because I ordered it along with several other items, I am going to leave my body.

I think it’s a bundle like the CD + Vinyl bundle. But not all items that you ordered at the same time? Cause that wouldn’t make any sense. 

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