Ubisoft Deletes User Account With Paid Games For Being Inactive

[RAMROD 104,069]

 

If you haven’t used your Ubisoft account in a while, there’s a chance the game publisher might nuke your account for being inactive— that’s the reality one gamer said he discovered after stepping away from PC gaming for more than a year.

“In 2020, I sold my PC because I was gaming way too much and it went a bit over the healthy way of doing it. I made a choice to work and attend school,” a Norwegian gamer named Tor, who wished to be identified only by his first name, told PCWorld. He sold off his Core i7 and GeForce GTX 1080 Ti machine, and began relying on his phone as his only piece of technology.

But by the summer of 2021, Tor decided to get back into gaming, so he purchased a new gaming PC, only to discover he was unable to log into his Ubisoft account. Tor told PCWorld he was able to reset the password, but eventually learned the account had been closed, taking several hundred dollars of purchased games with it. All Ubisoft titles from Tom Clancy’s Rainbow Six Siege series to Assassins’ Creed and more were gone. But none of the other services he uses had been cut off. Only Ubisoft disappeared, he said.

Looking through his email account for answers, Tor said he found a single warning of inactivity and eventual account deletion sitting in his spam folder. You can see that email below in its original language and also translated to English.

Tor contacted Ubisoft support with the email in hand, and found that despite being able to reset his email password—which would indicate his account is still in Ubisoft’s system—there was no longer a way to access games he had paid hundreds of dollars for. Ubisoft’s support rep told him, “If the account is closed, there is no way to restore it.”

Looking through Ubisoft’s international terms of service agreement, it’s spelled out for all to see: “We may suspend or close your Account and your ability to use one or more Services or part of the Services, at any time, automatically and at our sole discretion where… upon notification, where your Account has been inactive for more than six months.”
 

 

https://www.pcworld.com/article/559218/could-gdpr-policy-erase-your-games-it-happened-to-an-ubisoft-customer.html

Nnnnnn, messedT. #BoycottUbisoft??

This clouds based game thing is a scam. Give me hard copy version anytime

[Cybikitty 1,580]

i think the only games i have on my ubisoft account are ones i got for free during E3 promos 

[Bradley 57,111]

One year is not even that long

[pachinko 9,882]

I’ll take any unwanted RuneScape accounts. Lol. 

[Chromatography 9,866]

2 minutes ago, pachinko said:

I’ll take any unwanted RuneScape accounts. Lol. 

Osrs?

[berlinforme 5,158]

This is so user-unfriendly? Wtf! Ubisoft, EA, Activision, all absolute sh*t companies. 

[Oriane 19,743]

They consider you're inactive when you haven't played for 6 months? And it's only Ubisoft games? 

[tylertremallose 1,353]

8 minutes ago, Oriane said:

They consider you're inactive when you haven't played for 6 months? And it's only Ubisoft games? 

theres a very popular slots game i play and they consider you inactive after 30 days of not playing and will delete your data 

 

[Bonkers 27,974]

Ubi having to buy new games if you don't login for a year. 

[pachinko 9,882]

1 hour ago, Chromatography said:

Osrs?

Rs3 haha

[Chromatislaps 34,758]

thats why I prefer physical copies of a game  

[DenDenTired 1,126]

1 hour ago, pachinko said:

I’ll take any unwanted RuneScape accounts. Lol. 

I play Old School every chance I getttt

[DenDenTired 1,126]

1 hour ago, Chromatography said:

Osrs?

I play OSRS with the 117 plug in lol 

[HausOfMark 4,164]

WOW thats screwed up.

[Serial Chiller 8,044]

That's why I pirate all the AC games. 

F this company.