emili0 1,132 Posted June 11, 2022 Share Posted June 11, 2022 Hey all, I’ve been patiently waiting for my DOC vinyl since September and got “shipping confirmation” email from the store on June 10th. However, when I click the tracking number, it says that the item was delivered (to an old address which I had updated as well), but that it was delivered on March 31st I've seen a lot of negative stuff about ordering from her official store, but this has been pretty ****ed. I emailed them and they said they couldn’t help because it was 60 days after the ship date (which I was never notified about). Anyone have any tips on how to navigate this? Link to post Share on other sites More sharing options...
Mother of Puppies 34,236 Posted June 11, 2022 Share Posted June 11, 2022 You should probably get in touch with the delivery company instead. Call me LADY MOP & I'll mop the floor with you 🧹 Link to post Share on other sites More sharing options...
Reginald 13,675 Posted June 11, 2022 Share Posted June 11, 2022 What in the world... Have you tried contacting your bank, or credit account? I use my credit card for most online purchases, because it offers protection if something goes wrong with the transaction. Link to post Share on other sites More sharing options...
Gaga Lazuli 8,631 Posted June 11, 2022 Share Posted June 11, 2022 This happened to me too. Tho, i got the vinyl a long time ago without getting any shipping info. And today i got an email that said that it was on the way Little Monsters Torture Me Link to post Share on other sites More sharing options...
Lara Croft 1,403 Posted June 11, 2022 Share Posted June 11, 2022 Happened to me too! I even tried to intercept it with the postal company to redirect it to my new address and they returned it! The 60 day thing is utter garbage as well, and I won’t get a refund for this vinyl. Same thing happened with my ASIB vinyl too… Link to post Share on other sites More sharing options...
emili0 1,132 Posted June 11, 2022 Author Share Posted June 11, 2022 13 minutes ago, Mother of Puppies said: You should probably get in touch with the delivery company instead. I just sent an inquiry to the post office, but don’t have high hopes since it was delivered so long ago Link to post Share on other sites More sharing options...
emili0 1,132 Posted June 11, 2022 Author Share Posted June 11, 2022 12 minutes ago, Reginald said: What in the world... Have you tried contacting your bank, or credit account? I use my credit card for most online purchases, because it offers protection if something goes wrong with the transaction. Yeah I could try that too - I’m just wondering if they’ll have any ability to do so with such a long period inbetween it saying it was delivered and now Link to post Share on other sites More sharing options...
emili0 1,132 Posted June 11, 2022 Author Share Posted June 11, 2022 9 minutes ago, G Y P S Y said: Happened to me too! I even tried to intercept it with the postal company to redirect it to my new address and they returned it! The 60 day thing is utter garbage as well, and I won’t get a refund for this vinyl. Same thing happened with my ASIB vinyl too… I’m hoping that the discrepancy with their late notification helps push it towards my favor. Really shitty practice on their part. Link to post Share on other sites More sharing options...
tappy3 699 Posted June 11, 2022 Share Posted June 11, 2022 you can try calling the credit card company for a chargeback Link to post Share on other sites More sharing options...
Benji 20,113 Posted June 11, 2022 Share Posted June 11, 2022 Mess. I’d try emailing her store but they can take a while to reply… at least then if you ask for a charge back with your bank you have proof you have queried the order with the store. Link to post Share on other sites More sharing options...
Healed My Heart 39,404 Posted June 11, 2022 Share Posted June 11, 2022 You may want to give it a few days for the tracking to update. I've had tracking numbers reused before by companies, so it looked like something that just shipped had gotten delivered months earlier. But a few days later, the tracking updated to my package that was in transit. She/her 💗💜💙 Link to post Share on other sites More sharing options...
Guest Posted June 11, 2022 Share Posted June 11, 2022 1 hour ago, Reginald said: What in the world... Have you tried contacting your bank, or credit account? I use my credit card for most online purchases, because it offers protection if something goes wrong with the transaction. Yes this. Time to demand a refund to your bank Link to post Share on other sites More sharing options...
steven 4,353 Posted June 11, 2022 Share Posted June 11, 2022 I'm so happy I've never bought anything from her store. Never ever will. This is so unprofessional. Link to post Share on other sites More sharing options...
LateToCult 36,298 Posted June 11, 2022 Share Posted June 11, 2022 @emili0 file a complaint with the BBB. Companies usually switch up after you get them involved. Link to post Share on other sites More sharing options...
monstertoronto 7,546 Posted June 11, 2022 Share Posted June 11, 2022 I also received the vinyl months ago and only just now got a shipping confirmation. It’s clearly a computer bug that everyone got, but if you actually never received it you should email their customer service and get a refund Link to post Share on other sites More sharing options...
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