numb the flame 7,291 Posted March 18, 2019 Share Posted March 18, 2019 1 minute ago, warrentw said: The story is so confusing one minute they haven't heard from the record company about the booklet and then they have received half of them but not sending them out until they have them all and now they have never received them but we’re sent in December Just now, Glamourpuss said: I wonder if they are hoping we'll forget about them and then they don't have to honour the order. Well it's not going to happen with me. I will continue to email them forever until I get my signed booklet. Shouldn’t someone contact watchdog? Surely if the BBC report it then like universal have to do something about it since they would never want a bad reputation even though it’s what they deserve ? Link to post Share on other sites More sharing options...
Glamourpuss 29,062 Posted March 18, 2019 Share Posted March 18, 2019 1 minute ago, spamuelbtanner said: Shouldn’t someone contact watchdog? Surely if the BBC report it then like universal have to do something about it since they would never want a bad reputation even though it’s what they deserve ? It's worth a try. If enough of us contact them, then somebody could decide to look into it. I don't know who else to complain to about this. Link to post Share on other sites More sharing options...
numb the flame 7,291 Posted March 18, 2019 Share Posted March 18, 2019 4 minutes ago, Glamourpuss said: It's worth a try. If enough of us contact them, then somebody could decide to look into it. I don't know who else to complain to about this. Universal don’t care at all, Gaga seem’s unaware of it, none of her team are replying to our tweets (harass them about this before LG6) Bobby is being Bobby. Universals Ariana Grande store didn’t fulfill my order back in the summer and I cancelled it after I pre ordered it and never got anything dispatched on the release day. If you look up reviews for universal stores all of the reviews say their money was taken but no product was recieved and they won’t give the money back and it’s a mess. Someone needs to sort this company out to be honest. Link to post Share on other sites More sharing options...
Glamourpuss 29,062 Posted March 18, 2019 Share Posted March 18, 2019 3 minutes ago, spamuelbtanner said: Universal don’t care at all, Gaga seem’s unaware of it, none of her team are replying to our tweets (harass them about this before LG6) Bobby is being Bobby. Universals Ariana Grande store didn’t fulfill my order back in the summer and I cancelled it after I pre ordered it and never got anything dispatched on the release day. If you look up reviews for universal stores all of the reviews say their money was taken but no product was recieved and they won’t give the money back and it’s a mess. Someone needs to sort this company out to be honest. I didn't know they were that bad with their service. That's awful. I wasn't worried before but I am now. You're right, somebody does need to sort this out. This shouldn't be allowed to happen. It's so unfair to treat loyal fans like this, it's like the loyalty means nothing to them. Link to post Share on other sites More sharing options...
warrentw 898 Posted March 18, 2019 Share Posted March 18, 2019 They are a joke I hate ordering from them Link to post Share on other sites More sharing options...
RAMROD 96,167 Posted March 18, 2019 Share Posted March 18, 2019 2 minutes ago, warrentw said: They are a joke I hate ordering from them They delivered before for Lorde so my personal experience if different (ﾉ◕ヮ◕)ﾉ✧*:･ﾟ be delulu until it becomes trululu (*´艸｀*) ♡♡♡ Link to post Share on other sites More sharing options...
numb the flame 7,291 Posted March 18, 2019 Share Posted March 18, 2019 10 minutes ago, RAMROD said: They delivered before for Lorde so my personal experience if different They were so good with my signed Melodrama album, all of my ARTPOP and Joanne orders. The only problems I've had were with the Ariana and ASIB stores... Link to post Share on other sites More sharing options...
Davison Costa 4 Posted March 18, 2019 Share Posted March 18, 2019 dias atrás eles foram enviados meu email Link to post Share on other sites More sharing options...
GagaXCollection 7,723 Posted March 18, 2019 Share Posted March 18, 2019 I'm suing idc ladygagaxcollection.com Link to post Share on other sites More sharing options...
Davison Costa 4 Posted March 18, 2019 Share Posted March 18, 2019 1 hour ago, GagaXCollection said: Estou processando idc we have to prosecute. It's been 5 months now Link to post Share on other sites More sharing options...
Glamourpuss 29,062 Posted March 20, 2019 Share Posted March 20, 2019 I just got this response today... Thank you for your reply. I can confirm we have started to receive the signed inserts however, we have not received all of them and in the interest of fairness we want to wait until we have received all signed inserts before shipping them to customers. We will get these shipped as soon as possible and we sincerely apologise for the delay. Should you have any questions, please don’t hesitate to ask. Kind regards Hannah Customer Services Link to post Share on other sites More sharing options...
warrentw 898 Posted March 20, 2019 Share Posted March 20, 2019 1 hour ago, Glamourpuss said: I just got this response today... Thank you for your reply. I can confirm we have started to receive the signed inserts however, we have not received all of them and in the interest of fairness we want to wait until we have received all signed inserts before shipping them to customers. We will get these shipped as soon as possible and we sincerely apologise for the delay. Should you have any questions, please don’t hesitate to ask. Kind regards Hannah Customer Services I was about to come on and say the same thing Link to post Share on other sites More sharing options...
spicemuncher 1,533 Posted March 20, 2019 Share Posted March 20, 2019 I got the same response after I emailed them yesterday saying the fans would contact the Official UK Chart Company to investigate the sales should we not get a dispatch email by end of the month. I pulled that out my a** but we got a reply at least... Link to post Share on other sites More sharing options...
Sexxx 5,473 Posted March 20, 2019 Share Posted March 20, 2019 8 hours ago, Glamourpuss said: I just got this response today... Thank you for your reply. I can confirm we have started to receive the signed inserts however, we have not received all of them and in the interest of fairness we want to wait until we have received all signed inserts before shipping them to customers. We will get these shipped as soon as possible and we sincerely apologise for the delay. Should you have any questions, please don’t hesitate to ask. Kind regards Hannah Customer Services what kind of bullshit Link to post Share on other sites More sharing options...
Raga 309 Posted March 24, 2019 Share Posted March 24, 2019 smh thanks to everyone who updates us with emails katya zamo is not only my spirit animal Link to post Share on other sites More sharing options...
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