Coop 15,411 Posted January 18, 2016 Share Posted January 18, 2016 Tidal, Jay Z's streaming music service, has been hitting some consumers with false charges over the last 24 hours. I know because I'm one of them — and I cancelled Tidal several months ago. This morning I noticed a $19.99 charge on my credit card, which is how much the company's lossless / hi-fi subscription costs per month. A few hours later, Tidal sent along an apologetic email and let me know that the money would be refunded within a few business days. Dear User We are sorry to inform you that due to an error, you have been billed 19.99$ for a TIDAL subscription. We sincerely apologize for this inconvenience, and have already refunded the amount to your account. However, it can take from 2-5 business days to show up on your credit card statement. In addition to the full refund, we have also given you free access to TIDAL Premium for the next three months as a compensation. Your TIDAL account is now active, and you can log in with your existing username [email protected] password. Again, we apologize for this, and appreciate your patience and understanding. Thank you If you actually bother logging back into Tidal and check the settings section, you'll see that billing is automatically set to renew once those three months run out. So, a company that I parted ways with months ago has mistakenly charged me, turned my cancelled account back on, and if I hadn't bothered checking, I'd be getting hit with more unexpected fees three months down the line. Source: The Verge Link to post Share on other sites More sharing options...
Red 99,591 Posted January 18, 2016 Share Posted January 18, 2016 They are re-funding them so whatever If you see me posting like crazy, I'm either bored or procrastinating. Link to post Share on other sites More sharing options...
Voltaire 4,531 Posted January 18, 2016 Share Posted January 18, 2016 They must have needed a 3-5 day extension on some bills. Candy is dandy but liquor is quicker Link to post Share on other sites More sharing options...
hausofkc 2,530 Posted January 18, 2016 Share Posted January 18, 2016 Whoop. Glad I never jumped on that band wagon... Thanks Spotify. Link to post Share on other sites More sharing options...
Mobster 14,604 Posted January 18, 2016 Share Posted January 18, 2016 Losing liquidity, I see But I'm only a man and I do what I can. Link to post Share on other sites More sharing options...
GloZell Green 11,723 Posted January 18, 2016 Share Posted January 18, 2016 Terrible, I hope their 0 subscribers don't mind Lady Gaga | Shakira Link to post Share on other sites More sharing options...
Tove Lo 2,481 Posted January 18, 2016 Share Posted January 18, 2016 Just checked to see if I was accidentally billed but I wasn't, thank the lord. hop on that **** like a maniac Link to post Share on other sites More sharing options...
Bloody 64,632 Posted January 18, 2016 Share Posted January 18, 2016 How else would they pay for Rihanna's vacation. jk... Link to post Share on other sites More sharing options...
Nicole 1,809 Posted January 18, 2016 Share Posted January 18, 2016 Eh, don't see the big deal. Mistakes happen, as long as these people are given their money back, which they seem to be doing. When Netflix first came out in Australia there was an issue and some people got charged waaaayyyy more than the monthly cost. My only question is why they still have credit card details of ex customers, is that normal? Link to post Share on other sites More sharing options...
LeoFameMonster 1,592 Posted January 18, 2016 Share Posted January 18, 2016 Scam you way to the coins JayZ, Bey's wings are real expensive...... Link to post Share on other sites More sharing options...
Andreyw 4,285 Posted January 18, 2016 Share Posted January 18, 2016 It seems like Jay Z can't afford paying the rent lately Link to post Share on other sites More sharing options...
Chump 1,094 Posted January 18, 2016 Share Posted January 18, 2016 Lol at Tidal trying to get the attention to their service by stealing money Link to post Share on other sites More sharing options...
Katsuki Bakugo 9,788 Posted January 18, 2016 Share Posted January 18, 2016 9 minutes ago, Voltaire said: They must have needed a 3-5 day extension on some bills. QUICK TIDAL INVEST THAT MONEY! If All You Ever Do Is Look Down On People, You Won't Be Able To Recognize Your Own Weaknesses. Link to post Share on other sites More sharing options...
Andreyw 4,285 Posted January 18, 2016 Share Posted January 18, 2016 3 minutes ago, Nicole said: Eh, don't see the big deal. Mistakes happen, as long as these people are given their money back, which they seem to be doing. When Netflix first came out in Australia there was an issue and some people got charged waaaayyyy more than the monthly cost. My only question is why they still have credit card details of ex customers, is that normal? when people made accounts there for the trial thing, they had those 3 months automatically payment so after 6 months since joining TIDAL, the site extracted 20.00$ or so from their accounts, from what I read about it Link to post Share on other sites More sharing options...
holy scheisse 23,074 Posted January 18, 2016 Share Posted January 18, 2016 thats nothing new. apple music starts charging you if you dont cancel it after the trial. hulu, netflix, etc. all do that Link to post Share on other sites More sharing options...
Featured Posts
Archived
This topic is now archived and is closed to further replies.