Haus Labs Support Problem

[LadyLittleMonster 26]

(Please move if this is not the appropriate forum)

I’ve been trying for 2 weeks to get a hold of support at Haus Labs. I need to return 2 products, that are unused and unopened. I’ve sent over 5 e-mails, reached out to them on FB, IG, TW...nothing. 

Does anyone know the number I can call, or another email besides [email protected]?

[Glamourpuss 29,062]

Keep trying the email address. I had to chase up my order to find out where it is and found that they are hard to get hold of. Somebody replied to me in the end but it was over a week since my first email. 

[Rio 5,088]

1 hour ago, LadyLittleMonster said:

(Please move if this is not the appropriate forum)

I’ve been trying for 2 weeks to get a hold of support at Haus Labs. I need to return 2 products, that are unused and unopened. I’ve sent over 5 e-mails, reached out to them on FB, IG, TW...nothing. 

Does anyone know the number I can call, or another email besides support@hauslabs.com?

Just have to wait until they respond. They do eventually. My shipping code has worked for weeks, I emailed 4 times and finally someone replied, with an apology and a $10 discount code for my next purchase and said a problem occurred where my shipment wasn’t actually processed.

[Franch Toast 26,898]

3 hours ago, LadyLittleMonster said:

(Please move if this is not the appropriate forum)

I’ve been trying for 2 weeks to get a hold of support at Haus Labs. I need to return 2 products, that are unused and unopened. I’ve sent over 5 e-mails, reached out to them on FB, IG, TW...nothing. 

Does anyone know the number I can call, or another email besides support@hauslabs.com?

Perhaps try posting a comment on their IG/TW/FB page? Not sure if you sent them private messages or public messages, but I think public is the way to go. Meanwhile, keep emailing them! Good luck. I hope they'll improve their customer support.