Changing the shipping address on our order?

[LateToCult 40,904]

I managed to snag a signed copy of Chromatica but I just remembered how LONG it took them to send out the signed ASIB copies in the UK. I’m gonna be moving in early July so I think there’s a good chance I won’t be living in my current apartment when they start shipping the signed copies of Chromatica. For those of you who have dealt with merch, how difficult is it to change a shipping address with Gaga’s store? 
Is it as easy as contacting them or do they tend to mess up and ship to the old address anyway? And up to what point can you change a shipping address?

[joannesrats 26]

7 minutes ago, LateToCult said:

I managed to snag a signed copy of Chromatica but I just remembered how LONG it took them to send out the signed ASIB copies in the UK. I’m gonna be moving in early July so I think there’s a good chance I won’t be living in my current apartment when they start shipping the signed copies of Chromatica. For those of you who have dealt with merch, how difficult is it to change a shipping address with Gaga’s store? 
Is it as easy as contacting them or do they tend to mess up and ship to the old address anyway? And up to what point can you change a shipping address?

See if you can set up mail forwarding with your post office. Here in the US, when you move, you can go to the post office and just fill out a form where all mail with your name and old address is forwarded to your new address. 

I know this isn't directly related to your order, but doing this once is a lot easier than changing your address for everything all at once!

[Lona Delery 7,214]

uuh idk about gaga's store, but each time i had to change a shipping address for Lana or another artist, theyd say i would need to cancel my order and re-order again

and idk about the UK, dont ur post office forward all mail still sent to the old address to ur new one? at least thats what they do in switzerland if u tell them to

[RAMROD 109,631]

Mail their costumer service. Tell them your issues, they will be happy to give you assistance.

I had this same issues back then with my C2C, but I wrote Interscope costumer service directly. It helps.

[ShayCristoforo 10,607]

I'm in Canada but I know a bit about international mail for my job.

If customer service can't change your address within the transaction, something like this is available through Royal Mail. There is a fee though...

https://www.royalmail.com/personal/receiving-mail/redirection

[LateToCult 40,904]

9 minutes ago, joannesrats said:

See if you can set up mail forwarding with your post office. Here in the US, when you move, you can go to the post office and just fill out a form where all mail with your name and old address is forwarded to your new address. 

I know this isn't directly related to your order, but doing this once is a lot easier than changing your address for everything all at once!

Hmm. I’m not even sure which post office I would go to tbh. There are a couple nearby me. Also I feel like if I did that they’d tell me to f*ck all the way off.  

9 minutes ago, Lona Delery said:

uuh idk about gaga's store, but each time i had to change a shipping address for Lana or another artist, theyd say i would need to cancel my order and re-order again

and idk about the UK, dont ur post office forward all mail still sent to the old address to ur new one? at least thats what they do in switzerland if u tell them to

I’m in the US. I hope they don’t make me reorder. That would be so weird.

10 minutes ago, RAMROD said:

Mail their costumer service. Tell them your issues, they will be happy to give you assistance.

I had this same issues back then with my C2C, but I wrote Interscope costumer service directly. It helps.

By mail, do you mean email?

[RAMROD 109,631]

1 minute ago, LateToCult said:

 

By mail, do you mean email?

Yes, e-mail.

They were prompt. Asking for my order number(s), new address and change it for me.

[joannesrats 26]

1 minute ago, LateToCult said:

Hmm. I’m not even sure which post office I would go to tbh. There are a couple nearby me. Also I feel like if I did that they’d tell me to f*ck all the way off.  

I’m in the US. I hope they don’t make me reorder. That would be so weird.

If you’re in the US there should be a post office or two dedicated to your zip code. It’s a simple form, they won’t tell you to go away. You pick one up and fill it out. 

[Blastertoyo 22,728]

I work in customer support and this thread title triggered me so much